Return and Exchange Policies

1. Returns:

At Infinity Chassis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within [number] days of purchase for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, please securely package your item and ship it to:

[Company Name] [Address] [City, State, Zip Code]

Please include your RMA number on the package to ensure prompt processing of your return. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.

2. Exchanges:

If you need to exchange an item for a different size or model, please contact our customer service team at [contact email/phone number] to arrange for an exchange. You may exchange your item within [number] days of purchase, provided that it is unused and in the same condition that you received it. To expedite the exchange process, please have your order number and item details ready when contacting customer service.

Once your exchange request is approved, please securely package your item and ship it to the address provided by our customer service team. Please note that you will be responsible for paying for your own shipping costs for returning your item for exchange. Once we receive your item, we will process the exchange and ship the replacement item to you promptly.

3. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately at [contact email/phone number]. We will work with you to resolve the issue quickly and efficiently, whether through a refund, exchange, or replacement of the damaged or defective item. Please provide details of the damage or defect, as well as any relevant photos, to expedite the resolution process.

4. Exceptions:

Please note that certain items may be exempt from our standard return and exchange policies due to their nature, including custom-made or personalized items. Additionally, any items that have been used, damaged, or altered by the customer are not eligible for return or exchange.

5. Contact Us:

If you have any questions or concerns about our return and exchange policies, please don’t hesitate to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure that you have a positive shopping experience with Infinity Chassis.